![]() ![]() When you finish viewing ticket events, click Events, then select Conversations.(Enterprise only) To view the specific version of any trigger that fired, click the trigger's title. Customer Operations Manager and Zendesk Administrator at Hopin Sandiway, England, United Kingdom 491 followers 494 connections Join to view profile Hopin Activity Finally recertified my. 1 I wrote a Python library for the Zendesk API and it has a bulk export feature for tickets and other objects - Once you have the tickets writing the data to a CSV should be straightforward.To preview the email sent for that notification, click the ID next to a notification.If a field's value was changed, the new value appears along with the crossed-out previous value, allowing you to easily see what changed.įor example, if an agent changed a ticket status from Open to Pending, the update appears in Show all events like this: ![]() For more information about the information shown in events, see Understanding what is shown in ticket events. Users can personalise Jira as per their own needs by incorporating more than 3000 apps within it. The events for each ticket update appear separately. If you're not using the Zendesk Agent workspace, open a ticket and click Conversations under the active comment area, then select Events. If you're using the Zendesk Agent Workspace, open a ticket and click the events icon ( ) in the conversation header to toggle between ticket conversations and events. Zendesk Explore features a prebuilt dashboard to help you monitor many details about your tickets, efficiency, and performance with Zendesk Support. ![]()
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